Privacy Policy

Data Controller

Planning4U are controllers and responsible for your personal data. This Privacy Notice applies to:

• Our website
• General enquiries received by us, whether by post, phone, email, online, social media or other online activity
• Services provided by Planning4U
• Our use of your personal data for our own internal purposes, and our lawful sharing of your personal data with others
• Visits to or use of any of our offices or corporate systems

Our full details are as follows: 

Name: Planning4U

Email Address: info@planning4u.co.uk

Postal Address: Planning4U, 124 City Road, London, EC1V 2NX

Collected Personal Data

Personal data means any information about an individual from which that person can be identified, or any information about an identifiable individual. It does not include data which cannot be connected to an identifiable individual (anonymous data).           

There are different types of personal data about you which we might collect, use, store or transfer. We have grouped these together as follows, and provided some illustrations of the type of personal data which might fall into each grouping:

• Identity Data could include your first name, maiden name, last name, marital status, title, date of birth or gender
• Contact Data could include your billing address, delivery address, email address, telephone numbers or another unique identifier for use with electronic communications
• Transaction Data could include details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data could include your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and information about other technology on the devices you use to access this website. It could also include information about how you came to and leave our website, as well as how you use our website, products and services
• Profile Data could include purchases or orders made by you, your interests, preferences, feedback and survey responses
• Marketing and Communications Data could include your preferences in receiving marketing from us and carefully selected third parties, together with your communication preferences
• Land, Planning and Development (“LPD”) Data is information about (or which might enable inferences to be drawn as to) your intentions in relation to property, or title and development information as it relates to you individually

You may give us your personal data (which might include Identity, Contact, Marketing and Communications, or LPD Data) by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• create an account on our website;
• ask for information about our products or services;
• use our products and services;
• request marketing to be sent to you;
• participate in an event that we organise;
• are set up as a supplier, partner or customer on our systems;
• apply for a job with us;
• or give us feedback or contact us.

We may collect and process the following data about you:

• Information you give to us.
  • This is information about you that you give to us by filling in forms on our site or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our site, use our service, place an order with us, enter a competition, take part in a promotion or survey, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may record inbound and outbound phone calls for training and monitoring purposes.
• Information we collect about you.
  • With regard to each of your visits to our site, we may automatically collect certain technical information (this is data about our users’ browsing actions), as well as certain information about your visit to our site.
  • For customers that purchase a Measured Survey we will collect detailed measurements of your property in the form of hand sketches or a 3D point cloud. We will also take high definition photos of the inside and outside of the property. This data will be used to complete the design services you purchase from us and may be shared with relevant third parties as part of this work.
• Information we receive from other sources.
  • We may receive information about you if you use any of the other websites we operate, or the other services we provide, from time to time. In this case, we will have informed you when we collected the data that it may be shared internally and combined with data collected on our site.
  • We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

Purpose of collecting data

We may use information held about you in the following ways:

Information you give to us. We may use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To provide you with information about us and to send you newsletters and other relevant information..
• To provide you with information about other products and/or services we may offer that are similar to those that you have already purchased or enquired about.
• To provide you, or permit selected third parties to provide you, with information about products and/or services which we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at info@planning4u.co.uk
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We may use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our site and to ensure that content is presented in the most effective manner for you and for your computer.
• As part of our efforts to keep our site safe and secure.
• To make suggestions and recommendations to you and other users of our site about products and/or services that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).